Return & Refund Policy

BSFC Limited – VAT Registration Number GB256637282

Thanks for shopping at Football Bobbles. If you are not entirely satisfied with your purchase, we’re here to help. Please email returns@footballbobbles.com to discuss your return.

Returns

You have 30 calendar days to return an item from the date you received it and we must receive the item within two weeks of your notifying us of the intent to return. The return is void otherwise.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Needs to have the receipt or proof of purchase.

  • Include a copy of our Return form, complete in full, downloaded from our website.

Returns Form

Refunds

Once we receive your item, we will inspect it.

If your return is approved, we will initiate a refund to your PayPal account (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please note we will not email you to confirm receipt of your item or to confirm a refund, we don’t have the systems to do so just yet. Please refer to your courier tracking reference to check when the item was delivered. We ask that you keep an eye on your bank/PayPal account for your refund, this can take up to 14 days from receipt of your return.

Please do not email us to ask if we have received the item, if your courier has left a card for it, if we have processed the payment, when it will go in your account. We don’t keep track of returns to that extent, we check the item, refund, add back into stock and shred your returns form and payment info. We are unable to respond to queries on an individual basis and would ask you to respect our clearly defined policy outlined here.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, our shipping costs will be deducted from your refund.

Exchanges

We no longer accept exchanges, instead you can:

1. Purchase the correct sized item and return the original purchase for a refund less our postage costs.

2. Return the original purchase for a full refund less our shipping costs.

Our stock often sells out and by purchasing a replacement you can make sure you get the correct sized item you want quickly.

If a replacement item is unavailable we will ask that you accept a credit from the store.

Please Note: Failure to provide the required information may cause delays in processing your return.

This returns policy does not affect your statutory rights.

The returned goods are your responsibility until they are delivered to our returns department. We strongly advise using a tracked and/or signed for service.

BSFC Limited t/a Football Bobbles 2018.